Quality Assurance Team Manager

1 day ago


Mumbai, Maharashtra, India WNS Global Services Full time
Job Overview

WNS Global Services is a leading business process management company that aims to deliver high-quality services to its clients. As a Group Manager, you will be responsible for managing the quality assurance team and ensuring that all processes are running smoothly.

About the Role

This is a challenging role that requires strong leadership skills, excellent communication skills, and a deep understanding of quality assurance principles. You will be responsible for managing a team of quality assurance professionals and ensuring that they are equipped with the necessary tools and training to perform their jobs effectively.

The ideal candidate will have at least 6-8 years of experience in transactional quality, with a strong background in automation and analytical skills. They should also have a working knowledge of Excel, Power BI, and Agile methodology.

Responsibilities

As a Group Manager, your responsibilities will include:

• Managing the quality assurance team to ensure that all processes are running smoothly
• Developing and implementing quality assurance strategies to improve efficiency and reduce errors
• Collaborating with other teams to ensure that all processes are aligned and running efficiently
• Conducting regular audits to ensure compliance with ISO standards
• Providing training and coaching to team members to enhance their skills and knowledge
• Analyzing data to identify trends and areas for improvement

Requirements

To be successful in this role, you will need to have the following qualifications and skills:

• A bachelor's degree or higher in a relevant field
• At least 6-8 years of experience in transactional quality, with a strong background in automation and analytical skills
• Working knowledge of Excel, Power BI, and Agile methodology
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Experience in digitalization and mistake proofing in Quality Assurance Delivery

What We Offer

We offer a competitive salary package, including a base salary of $80,000 per annum, plus benefits and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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