Debt Collection Agency Manager

1 week ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

Job Title: Debt Collection Agency Manager

About FatakPay Digital Pvt. Ltd.

FatakPay Digital Pvt. Ltd. is a leading company in the debt collection industry, dedicated to providing innovative solutions for businesses. We are committed to delivering exceptional results and building strong relationships with our clients.

Salary Range: ₹20-30 lakhs per annum

Job Description:

We are seeking an experienced Debt Collection Agency Manager to join our team. The successful candidate will be responsible for managing relationships with outsourced debt collection agencies, onboard and evaluate new agencies, and ensure compliance with company policies and guidelines.

Key Responsibilities:

• Manage relationships with outsourced debt collection agencies
• Onboard and evaluate new agencies for suitability and performance
• Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs
• Track the performance of agencies in different DPD buckets
• Analyze recovery metrics and ensure agencies meet assigned recovery targets
• Conduct regular performance reviews and implement corrective actions when needed
• Monitor agencies for adherence to regulatory requirements and company compliance standards
• Ensure customer interactions are professional, ethical, and compliant with industry norms
• Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations
• Provide agencies with necessary data, tools, and resources for effective recovery
• Develop and implement strategies to optimize recovery through outsourced partners
• Identify process bottlenecks and recommend improvements to enhance efficiency
• Drive innovation by introducing tools, technologies, or practices to improve agency performance
• Prepare and present periodic reports on agency performance, recovery trends, and challenges
• Maintain detailed records of agency activities and customer recovery efforts

Required Skills and Qualifications:

• Minimum 5 years of experience in debt collection, with at least 2 years managing outsourced agencies
• Proficiency in Excel for data analysis and reporting
• Experience with CRM systems and dialer tools

Benefits:

We offer a competitive salary package, opportunities for career growth, and a dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



  • Mumbai, Maharashtra, India VCATCH Full time

    About the RoleWe are seeking a seasoned Senior Collections Manager to join our team at VCATCH. As a key member of our collections team, you will play a critical role in driving revenue growth through effective debt recovery strategies.Key ResponsibilitiesDevelop and execute comprehensive collection plans to maximize recovery rates and minimize...


  • Mumbai, Maharashtra, India VCATCH Full time

    Company OverviewVCATCH is a leading non-banking financial company (NBFC) specializing in providing unsecured loans through innovative and customer-friendly approaches. Our strong relationship management and effective debt collection strategies ensure sustainable growth and customer satisfaction.Job DescriptionWe are seeking an experienced Debt Recovery...


  • Mumbai, Maharashtra, India FatakPay Full time

    Job Overview: FatakPay is seeking an experienced Agency Manager – Debt Collection to oversee the performance of outsourced debt collection agencies and drive results in a dynamic fintech environment.


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job SummaryWe are seeking an experienced Debt Management Collection Strategist to join our team at IDFC FIRST Bank. In this role, you will be responsible for driving collections and achieving targets for the 0-30 DPD bucket across all retail products and other campaigns managed through the collections call centre.


  • Mumbai, Maharashtra, India FatakPay Full time

    About the RoleWe are seeking an experienced Debt Recovery Operations Manager to join our team at FatakPay. As a key member of our operations team, you will be responsible for managing our outsourced debt collection agencies, ensuring they meet our performance standards and comply with regulatory requirements.


  • Mumbai, Maharashtra, India FatakPay Full time

    Job Overview:At FatakPay, we are seeking a highly skilled Debt Collection Strategy Director to join our team. This is an exciting opportunity to leverage your expertise in debt collection and strategic planning to drive business growth.About the Role:The Debt Collection Strategy Director will be responsible for developing and implementing effective debt...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job DescriptionThe IDFC FIRST Bank is seeking a highly skilled Senior Debt Management Strategy Manager to lead its debt management operations. This role involves driving productivity and performance through KPIs measurement and insights, as well as designing and proposing champion-challenger strategies to drive agency performance improvements.About the...


  • Mumbai, Maharashtra, India FatakPay Full time

    Job OverviewFatakPay is seeking an experienced Debt Recovery Operations Lead to join our team in Mumbai.About the RoleThis is a dynamic and challenging opportunity for a seasoned professional with expertise in debt collection and outsourcing management.Key ResponsibilitiesWe are looking for a skilled leader who can manage relationships with outsourced debt...


  • Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    About FatakPay Digital Pvt. Ltd.We are a leading financial services company seeking an experienced Debt Collection Training Specialist to join our team in Mumbai.


  • Mumbai, Maharashtra, India FatakPay Full time

    We are seeking a highly skilled Debt Collection Trainer and Quality Assurance Specialist to join our team at FatakPay in Mumbai.The estimated salary for this role is ₹1,500,000 - ₹2,000,000 per annum, depending on experience.About the RoleThis is a unique opportunity to play a key role in developing and improving our debt collection training programs. As...


  • Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    Job Title: Strategic Debt Recovery SpecialistAbout Us: FatakPay Digital Pvt. Ltd. is a leading digital payment solutions provider dedicated to delivering innovative financial services.Salary Range: ₹12,00,000 - ₹18,00,000 per annum, depending on experience and qualifications.Job Description:Role SummaryWe are seeking an experienced Debt Collection...


  • Mumbai, Maharashtra, India FatakPay Full time

    Job Overview:FatakPay is a leading fintech company specializing in debt collection services. We are seeking a highly skilled Debt Collection Training and Quality Assurance Specialist to join our team.About the Role:This is a challenging and rewarding opportunity for an experienced professional to take on a key role in agent development and organizational...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    About IDFC FIRST BankIDFC FIRST Bank is a leading financial institution that provides innovative banking solutions to its customers.We are currently seeking an experienced Financial Recovery Process Manager to join our team.Job SummaryThe Financial Recovery Process Manager will be responsible for driving debt management productivity and performance through...


  • Mumbai, Maharashtra, India Mahindra Finance Full time

    **Job Overview**Mahindra Finance is seeking a seasoned professional to lead our pan-India debt recovery efforts. As a Collection Strategy Executive, you will play a critical role in minimizing delinquencies and driving revenue growth.**Key Responsibilities**Debt Recovery Strategies:


  • Mumbai, Maharashtra, India Pepper Advantage Full time

    About the RoleAs a Debt Recovery Specialist at Pepper Advantage, you will play a crucial role in collecting debts and resolving outstanding balances for our clients. Reporting to the Call Centre Manager / Team Lead, you will act as a liaison between businesses and customers to drive revenue growth.


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Debt Management Strategy ManagerWe are seeking a highly skilled Debt Management Strategy Manager to join our team at IDFC FIRST Bank.About the RoleThis is a critical role that requires a deep understanding of debt management strategies, analytics, and data-driven decision making. The successful candidate will be responsible for leading the development and...


  • Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    Job Summary:We are seeking a skilled Senior Debt Recovery Specialist to join our team at FatakPay Digital Pvt. Ltd.About the Role:The Senior Debt Recovery Specialist will be responsible for analyzing and optimizing debt collection processes, providing data-driven insights to inform business decisions, and collaborating with cross-functional teams to...


  • Mumbai, Maharashtra, India Piramal Capital & Housing Finance Limited Full time

    Job SummaryThis role focuses on managing delinquent customer accounts and designing a sound legal strategy for effective recovery and non-performing asset (NPA) management.About the RoleWe are seeking an experienced Area Legal Manager to oversee delinquent customer accounts and implement relevant legal actions within the assigned zone in collaboration with...


  • Mumbai, Maharashtra, India Mahindra Finance Full time

    Job Summary: We are seeking a skilled Collection Strategy Lead to lead the pan India debt recovery efforts, minimize delinquencies, and drive revenue growth. The ideal candidate will have a strong background in data-driven strategies, team development, and technology leverage.Key Responsibilities:Implement data-driven strategies to minimize delinquencies and...


  • Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    Job Title: Debt Recovery Business ExpertAbout the Role:FatakPay Digital Pvt. Ltd. is seeking a highly skilled and experienced Debt Recovery Business Expert to join our team in Mumbai. As a key member of our business analysis department, you will play a crucial role in analyzing and optimizing debt recovery processes to drive business growth and...