Debt Collection Agency Manager
1 week ago
Job Title: Debt Collection Agency Manager
About FatakPay Digital Pvt. Ltd.
FatakPay Digital Pvt. Ltd. is a leading company in the debt collection industry, dedicated to providing innovative solutions for businesses. We are committed to delivering exceptional results and building strong relationships with our clients.
Salary Range: ₹20-30 lakhs per annum
Job Description:
We are seeking an experienced Debt Collection Agency Manager to join our team. The successful candidate will be responsible for managing relationships with outsourced debt collection agencies, onboard and evaluate new agencies, and ensure compliance with company policies and guidelines.
Key Responsibilities:
• Manage relationships with outsourced debt collection agencies
• Onboard and evaluate new agencies for suitability and performance
• Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs
• Track the performance of agencies in different DPD buckets
• Analyze recovery metrics and ensure agencies meet assigned recovery targets
• Conduct regular performance reviews and implement corrective actions when needed
• Monitor agencies for adherence to regulatory requirements and company compliance standards
• Ensure customer interactions are professional, ethical, and compliant with industry norms
• Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations
• Provide agencies with necessary data, tools, and resources for effective recovery
• Develop and implement strategies to optimize recovery through outsourced partners
• Identify process bottlenecks and recommend improvements to enhance efficiency
• Drive innovation by introducing tools, technologies, or practices to improve agency performance
• Prepare and present periodic reports on agency performance, recovery trends, and challenges
• Maintain detailed records of agency activities and customer recovery efforts
Required Skills and Qualifications:
• Minimum 5 years of experience in debt collection, with at least 2 years managing outsourced agencies
• Proficiency in Excel for data analysis and reporting
• Experience with CRM systems and dialer tools
Benefits:
We offer a competitive salary package, opportunities for career growth, and a dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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