Senior Collections Manager

1 month ago


Mumbai, Maharashtra, India VCATCH Full time
About the Role

We are seeking a seasoned Senior Collections Manager to join our team at VCATCH. As a key member of our collections team, you will play a critical role in driving revenue growth through effective debt recovery strategies.

Key Responsibilities
  • Develop and execute comprehensive collection plans to maximize recovery rates and minimize write-offs.
  • Lead and manage a team of field collection agents, providing guidance, support, and performance monitoring to ensure high levels of productivity and efficiency.
  • Build and maintain strong relationships with collection agencies, ensuring seamless communication and collaboration to achieve shared goals.
  • Regularly review and analyze collection performance data to identify trends and areas for improvement, making informed decisions to optimize strategies and enhance results.
  • Ensure compliance with all relevant regulations and company policies in the debt collection process, maintaining a commitment to ethical practices and customer satisfaction.
Requirements and Qualifications
  • Minimum 5 years of experience in debt collection, preferably within the NBFC sector, with a proven track record of success in managing large-scale collections operations.
  • Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve exceptional results.
  • Excellent communication and negotiation skills, with the capacity to interact effectively with clients, agencies, and internal stakeholders.
  • Proficient in using collections and financial software to track and manage debts, with a working knowledge of industry-standard tools and technologies.
  • Able to work under pressure and handle challenging situations with resilience and a focus on solutions, maintaining a customer-centric approach in all interactions.
Compensation and Benefits

VCATCH offers a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical insurance, retirement savings plan, and opportunities for professional growth and development.



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