Collections Optimization Specialist

1 week ago


Mumbai, Maharashtra, India Piramal Capital & Housing Finance Limited Full time
About the Role

Are you a strategic and analytical professional with a passion for collections management? We are seeking an experienced Collections Optimization Specialist to join our team at Piramal Capital & Housing Finance Limited. As a key member of our collections function, you will play a vital role in driving business growth and revenue through optimized collection strategies.

Job Summary

The ideal candidate will have a proven track record of developing and executing effective collections strategies that drive business results. You will work closely with cross-functional teams to identify opportunities for process improvement and implement innovative solutions to enhance recovery efforts. Your expertise in managing vendor relationships, incentive structures, and performance metrics will be essential in achieving our business objectives.

About You

We are looking for a highly motivated and results-driven individual with excellent analytical, communication, and project management skills. Your ability to work in a fast-paced environment, prioritize multiple tasks, and meet deadlines is crucial. Experience with large data sets, particularly in the context of NBFCs, is highly desirable. A strong understanding of India's regulatory framework related to collections is also essential.

ResponsibilitiesDigital Communications to Customers:
  • Develop and implement digital communication strategies (e.g., SMS, email, automated calls) to effectively engage customers during the collections process.
  • Monitor the impact of digital communication strategies on customer responses and adjust approaches based on feedback and results.
Collaboration with Business Intelligence Team:
  • Work closely with the Business Intelligence (BI) team to refine and enhance collections models, integrating data-driven insights to improve recovery processes.
  • Assist in refining risk segmentation models, predictive analytics, and scoring models to ensure optimized collections strategies.
MIS Development & Dashboards:
  • Develop and maintain comprehensive Management Information System (MIS) reports and dashboards to monitor collections performance.
  • Provide timely and accurate reporting to senior management, facilitating data-driven decision-making.
Process Improvement & Innovation:
  • Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts.
  • Stay updated on industry trends and best practices in collections and recovery management to bring innovation into the team's approach.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annumBenefits:
  • A competitive salary package.
  • A comprehensive benefits program.
  • Ongoing training and development opportunities.


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