Risk Management Specialist: Optimize Collections
2 weeks ago
Risk Management Group at DBS Bank plays a vital role in managing the bank's risk exposure by striking a balance between maximizing returns and maintaining an acceptable risk profile. We partner with origination teams to provide financing, investments, and hedging opportunities to our customers.
Key Responsibilities:
- Evaluate and ensure compliance with Bank's Outsourcing requirements
- Analyze and investigate customer complaints on DCA in a timely manner
- Review customer settlement proposals when raised by the DCA
- Conduct regular Controlled Self-Assessment of the DCA
- Plan and manage capacity for DCAs as needed
- Monitor timely account allocation to the DCA
- Track daily Field collector productivity to maximize payment recoveries from Delinquent accounts
- Verify invoices raised by the DCA and track timely payments to DCAs
- Ongoing responsibilities assigned by the Supervisor
- Follow up with retail customers to facilitate branch visits and payments towards outstanding dues
- Manage data and MIS reports as required
Requirements:
- A minimum of 10 years of experience in Retail Collection, with a focus on Credit Cards collections
- Graduate or Postgraduate degree with strong domain knowledge in Retail Collections
We offer a competitive salary and benefits package, along with the opportunity to grow professionally in a dynamic environment that recognizes achievements.
The ideal candidate will be based in Mumbai, India, working within the Operations team on a full-time basis. Estimated annual salary is approximately ₹24,00,000 - ₹30,00,000 based on industry standards and location factors.
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