Debt Collection Strategist Role

8 hours ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
About FatakPay Digital Pvt. Ltd.

We are a leading digital payments company seeking an experienced Debt Collection Strategist to join our team in Mumbai, India.

Job Summary:

We are looking for a seasoned debt collection professional with 5+ years of experience in strategic planning or operational roles within the financial services industry to lead our credit recovery efforts. The ideal candidate will have expertise in developing and implementing collection strategies, leveraging data analytics tools, and ensuring compliance with regulatory guidelines.

Key Responsibilities:
  1. Strategic Planning:
  • Develop and implement collection strategies for different DPD buckets.
  • Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.
Data-Driven Decision Making:
  • Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.
  • Use data analytics tools to develop insights and refine strategies for better results.
Digital and Technology Integration:
  • Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.
  • Work with tech teams to incorporate automation and AI-based tools into the collection process.
Compliance and Risk Mitigation:
  • Ensure all strategies comply with regulatory guidelines and company policies.
  • Develop mechanisms to identify and mitigate risks in the debt collection process.
Collaboration:
  • Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.
  • Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.
Performance Monitoring:
  • Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.
  • Set KPIs for collection teams and monitor progress against goals.
Innovation and Continuous Improvement:
  • Stay updated on industry trends and best practices in debt collection.
  • Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.


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