Senior Quality Analyst Position for International Accounts
6 days ago
About Us: We are a leading provider of technology services and consulting, with a strong focus on quality and customer satisfaction. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.
Salary Range: ₹18-25 Lacs per annum (dependent on experience)
Job Description:
We are seeking an experienced Senior Quality Analyst to join our team in Ghansoli, Navi Mumbai. The ideal candidate will have a minimum of 4-8 years of experience in quality assurance, with a strong background in international accounts. Key responsibilities include:
• Ensuring high-quality delivery of projects and processes
• Developing and implementing quality metrics and tools to improve efficiency and effectiveness
• Coaching and training team members on communication skills and best practices
• Collaborating with cross-functional teams to achieve business objectives
• Analyzing data to identify areas for improvement and developing solutions to address them
Required Skills and Qualifications:
• Excellent communication and interpersonal skills
• Strong analytical skills and ability to work in a fast-paced environment
• Experience working with quality control tools and metrics
• Domain expertise in customer service and retention verticals
• Ability to work in rotational shifts and travel as required
• Strong understanding of QC tools and methodologies
Benefits
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