Senior Quality Analyst Position for International Accounts

6 days ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time
Job Title: Senior Quality Analyst Position for International Accounts

About Us: We are a leading provider of technology services and consulting, with a strong focus on quality and customer satisfaction. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.

Salary Range: ₹18-25 Lacs per annum (dependent on experience)

Job Description

We are seeking an experienced Senior Quality Analyst to join our team in Ghansoli, Navi Mumbai. The ideal candidate will have a minimum of 4-8 years of experience in quality assurance, with a strong background in international accounts. Key responsibilities include:

• Ensuring high-quality delivery of projects and processes

• Developing and implementing quality metrics and tools to improve efficiency and effectiveness

• Coaching and training team members on communication skills and best practices

• Collaborating with cross-functional teams to achieve business objectives

• Analyzing data to identify areas for improvement and developing solutions to address them

Required Skills and Qualifications

• Excellent communication and interpersonal skills

• Strong analytical skills and ability to work in a fast-paced environment

• Experience working with quality control tools and metrics

• Domain expertise in customer service and retention verticals

• Ability to work in rotational shifts and travel as required

• Strong understanding of QC tools and methodologies

Benefits

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