Training Director

3 weeks ago


Mumbai, Maharashtra, India 2coms Full time
Job Role: Training Manager

About 2coms - Our company provides financial services, including personal, gold, auto, business, durable, and commercial vehicle finance, as well as loan against property.

Key Responsibilities:
  • Develop high-quality training content for our frontline staff, focusing on mobile-based or web-based platforms.
  • Update and moderate training materials to meet business requirements.
  • Evaluate process and product knowledge tests through online modules, with a focus on e-Learning initiatives.
  • Plan, schedule, and execute process-specific training, product, and skill-based training for existing and new hires.
  • Provide tools to improve individual efficiency.
  • Review new recruit profiles and conduct evaluation tests before selection.
  • Circulate industry fraud cases and educate branch staff on potential lapses.
  • Prepare sales tools for the sales team and offer necessary training.
  • Suggest process and product improvement ideas.
  • Ensure closure of audit remarks.
  • Highlight top performers.
  • Provide system training to new and existing staff.

Requirements:

  • Monitor staff behavior and awareness on products and policies.
  • Process understanding, KYC knowledge, and documentation requirements.
  • Product and competitor knowledge.


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