F&B Training Specialist

2 weeks ago


Mumbai, Maharashtra, India Accor Full time

F&B Operational Trainer Role

The F&B Operational Trainer will collaborate with the Director of Food and Beverage and Director of Culinary to develop and implement learning and development programs for the Food and Beverage division. This role will involve planning, managing, and administering pre-opening training plans and requirements, working alongside departmental trainers to ensure regular and consistent training is delivered, and promoting training programs to employees.

Key Responsibilities:

  • Assist the Director, Food and Beverage and Director of Culinary in planning, managing, and administering pre-opening training plans and requirements.
  • Develop and manage a pool of departmental trainers to ensure consistent training is delivered to operational departments.
  • Promote and inform employees about training programs.
  • Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
  • Help colleagues identify specific behaviors that contribute to service excellence.
  • Evaluate colleague performance and provide feedback to improve technical and leadership skills.
  • Review guest feedback and data to identify areas for improvement.
  • Align training programs with the organization's mission and vision.
  • Identify performance gaps and work with managers to develop and implement training to improve performance.
  • Participate in the development of the training budget as required for the F&B Division.
  • Manage departmental expenses to achieve or exceed budgeted goals.

Qualifications:

  • Minimum 5 years of progressive experience in F&B service and training in a luxury hotel.
  • Experience creating training content in a hospitality environment preferred.
  • Effective communication skills (both written and verbal).
  • Ability to deliver to senior management and all levels of the organization.
  • Experience working in a fast-paced environment.
  • Strong attention to detail and quality imperative.
  • Good team player with proven ability to partner with business leaders and achieve sales targets and objectives.
  • Proven team management skills - leading, motivating, and managing assigned team members to deliver learning goals.

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