Training and Quality Analyst
20 hours ago
About FatakPay Digital Pvt. Ltd.
">FatakPay Digital Pvt. Ltd. is a leading company in the financial services industry, dedicated to delivering exceptional solutions for debt collection and customer engagement. We are seeking an experienced Training and Quality Analyst to join our team.
">Job Description:
">The successful candidate will be responsible for designing and delivering comprehensive training programs for debt collection agents, including onboarding and refresher training. This role also involves developing training materials, modules, and SOPs to enhance agent performance and compliance.
">Key Responsibilities:
">- ">
- Design and deliver training programs for debt collection agents">
- Develop training materials, modules, and SOPs">
- Provide training on negotiation skills, customer interaction techniques, and product knowledge">
- Conduct soft skills training to improve communication, empathy, and problem-solving capabilities">
- Train agents on regulatory guidelines, compliance requirements, and company policies">
- Evaluate training effectiveness and provide constructive feedback">
Requirements:
">We are looking for a highly motivated individual with a minimum of 3 years of experience in training or quality analysis, preferably in the financial services or debt collection domain. A DRA Certificate is added advantage.
">Salary: ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.
">Location: Marol, Andheri East, Mumbai.
">About the Role:
">This is a full-time position that requires strong analytical, communication, and interpersonal skills. The ideal candidate will have excellent training and coaching skills, as well as the ability to work effectively in a fast-paced environment.
">How to Apply:
">If you are a motivated and experienced professional looking for a challenging role, please submit your resume and cover letter.
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