Senior Enterprise Solutions Professional

Role Overview

We are seeking a skilled professional to drive the successful implementation and adoption of our platform for enterprise clients. In this client-facing role, you will utilize your technical expertise and business acumen to understand each customer's architecture and processes, then tailor and deploy our solution to meet their needs.

This position requires a unique blend of data-driven analytical skills, technical aptitude, and strong communication abilities. As the bridge between customer teams and our internal product/engineering teams, you will engage with enterprise customers to deeply understand their requirements, current architecture, and business processes.

• Translate client needs into solution plans leveraging our capabilities.
• Lead the deployment and integration of our platform with the customer's tech stack, working closely with their IT and marketing teams.
• Ensure seamless integration with existing databases, marketing tools, and customer data sources.
• Cordinate technical tasks (data feeds, APIs, custom configurations) to set up the platform for success.
• Own the end-to-end project delivery for bringing each customer live on the platform.
• Develop project plans, manage timelines, and coordinate cross-functional efforts (customer teams, engineering teams, etc.) to meet go-live targets.
• Proactively identify and mitigate risks or blockers, ensuring a smooth implementation journey.
• Provide ongoing guidance and support to enterprise users post-implementation.
• Conduct training sessions, periodic check-ins, and Q&A to drive proper platform usage.
• Counsel customers on best practices in marketing automation and personalization so they can achieve their business outcomes (higher engagement, conversion, retention, etc.).

Requirements:

• At least 2-5 years of experience in a client-facing implementation, solutions engineering, or customer success role within a B2B SaaS company.
• Prior exposure to marketing technology or enterprise software deployments is highly desirable.
• B.E./B.Tech in Computer Science, Engineering, or a related field.
• Proven ability to understand and discuss software architectures and integrations.
• Familiarity with APIs, databases, and web technologies is a plus.
• Exposure to digital marketing, e-commerce, or customer engagement concepts.
• You understand how campaigns, personalization, and analytics work (experience with marketing automation or CRM tools is a bonus).
• Strong organizational skills with the ability to manage multiple enterprise projects simultaneously.
• Experience leading end-to-end implementations or technology rollouts, including planning, tracking progress, and delivering on schedule.
• Excellent written and verbal communication in English.
• You can confidently lead meetings with enterprise stakeholders, conduct trainings, and simplify technical concepts for non-technical audiences.
• Strong client relationship-building skills and a customer-centric attitude are a must.
• Analytical and solution-oriented mindset.
• Able to troubleshoot issues under pressure, think on your feet, and coordinate with technical teams to resolve challenges.
• Comfortable working in a fast-paced startup environment.
• Able to quickly learn new features, especially in the AI/ML space, and adapt implementation approaches as the product evolves.
• A team player who can work cross-functionally - aligning with sales on handovers, supporting customer success goals, and feeding insights to product/engineering.

What We Offer:

• A dynamic and fast-paced startup environment with opportunities for growth and professional development.
• A collaborative and customer-centric team culture.
• A competitive compensation package, including salary and benefits.