Senior Guest Experience Specialist

2 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time US$ 80,000 - US$ 1,20,000
Job Overview

The Target Enterprise Services (TES) organization is a key area that elevates and nurtures Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From guest service professionals to vendor managers and financial and workforce management analysts, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect.

Key Responsibilities:

  • Provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales.
  • Be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity.
  • Interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership.

Requirements:

  • Bachelor's Degree from an Accredited University.
  • 6 months to 1 year of previous customer service experience, preferably in Chat/E-mail environment.
  • Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style.
  • Excellent verbal and written communication skills, including listening and negotiating.
  • Experience dealing with escalated guest complaints.
  • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues.
  • High on critical thinking, problem solving and ownership, Strong bias for action.
  • Open to work in 24/7 shifts, preferably working in US time zones.

Desirable Skills:

  • US cultural awareness, Previous experience working for US process.

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