Senior Guest Experience Manager

2 days ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Senior Guest Experience Manager

This role involves overseeing the day-to-day operations and ensuring that VVIPs/VIPs/CIPs receive an exceptional experience at our terminals. Key responsibilities include reviewing previous day's operations, identifying deviations and taking corrective action, instructing the team on next steps, liaising with concerned departments, prioritizing and addressing escalated issues, communicating action plans to customers/stakeholders/team members, following up on unresolved issues, planning short-term operational requirements, preparing SOP/manuals, administering supporting functions for real-time operations, and managing a team environment.



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