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Chief Guest Experience Officer

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Bengaluru, Karnataka, India beBeeHospitality Full time ₹ 12,00,000 - ₹ 15,00,000
Front Office Manager

 

The Front Office Manager oversees the operations of the front office, ensuring that product and service quality standards are consistently met.

 

Responsibilities:

  1. Supervise all front office functions to ensure prompt, personalized, and professional service is provided to guests.
  2. Oversee guest arrival and departure experience, prioritizing attention to VIPs, repeat guests, and loyalty members.
  3. Maintain high standards in appearance, hygiene, and conduct across the department.
  4. Ensure daily accuracy of room inventory and manage upgrades and special requests.
  5. Handle system recovery procedures and interpret front office reports/statistics.

 

Team Leadership & Development:

  1. Lead and motivate the Front Office team to achieve service excellence.
  2. Conduct regular departmental meetings and performance reviews.
  3. Support recruitment and onboarding in collaboration with T&C.
  4. Identify training needs and implement programs for continuous development.
  5. Provide coaching, guidance, and disciplinary support where necessary.

 

Financial & Strategic Management:

  1. Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
  2. Collaborate with the Finance team on budgeting, cost control, and forecasting.
  3. Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.

 

Qualifications:

  • Degree from a School for Tourism & Hotel Management.
  • Minimum 6-7 years relevant experience with at least 3 years at a management level.
  • Proven ability to manage budgets and drive performance metrics.
  • Fluent in English; knowledge of a second language is a plus.