Chief Guest Experience Officer

1 week ago


Bengaluru, Karnataka, India beBeeAmbassador Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Experience Ambassador

The ideal candidate will deliver exceptional customer experiences in a fast-paced grocery store environment.

  • Greet guests warmly and provide personalized interactions from arrival to departure
  • Provide menu, retail products, store layout, and brand philosophy information to enhance the guest experience
  • Efficiently handle billing, orders, and product exchanges while maintaining accuracy
  • Resolve guest concerns promptly and professionally for complete satisfaction
  • Maintain cleanliness and presentation of guest areas, including café tables and retail counters
  • Upsell products and experiences mindfully considering customer needs and preferences
  • Capture feedback and relay insights to management for continuous improvement

Key Responsibilities:

Guest Interaction:

  1. Deliver warm greetings and personalized interactions throughout the guest's journey
  2. Provide accurate information on menu offerings, retail products, and store layout to enhance the guest experience

Operational Excellence:

  1. Process transactions efficiently and accurately while maintaining a positive attitude
  2. Handle guest concerns promptly and professionally, providing solutions or alternatives when necessary

Quality and Safety:

  1. Maintain high standards of cleanliness and presentation in all guest areas
  2. Adhere to health and safety protocols to ensure a safe environment for guests and team members


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