
Chief Guest Experience Officer
1 week ago
The ideal candidate will deliver exceptional customer experiences in a fast-paced grocery store environment.
- Greet guests warmly and provide personalized interactions from arrival to departure
- Provide menu, retail products, store layout, and brand philosophy information to enhance the guest experience
- Efficiently handle billing, orders, and product exchanges while maintaining accuracy
- Resolve guest concerns promptly and professionally for complete satisfaction
- Maintain cleanliness and presentation of guest areas, including café tables and retail counters
- Upsell products and experiences mindfully considering customer needs and preferences
- Capture feedback and relay insights to management for continuous improvement
Key Responsibilities:
Guest Interaction:
- Deliver warm greetings and personalized interactions throughout the guest's journey
- Provide accurate information on menu offerings, retail products, and store layout to enhance the guest experience
Operational Excellence:
- Process transactions efficiently and accurately while maintaining a positive attitude
- Handle guest concerns promptly and professionally, providing solutions or alternatives when necessary
Quality and Safety:
- Maintain high standards of cleanliness and presentation in all guest areas
- Adhere to health and safety protocols to ensure a safe environment for guests and team members
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