Data Operations Specialist
4 weeks ago
We are seeking a highly skilled and detail-oriented individual to join our Client Team Digital Operations as a Data Operations Specialist. In this role, you will be responsible for working closely with our business teams to achieve the highest level of support, quality, and fitness of our business data assets.
Key Responsibilities
As a Data Operations Specialist, you will be responsible for defining and creating guidelines and approaches to ensure high-quality client data, implementing standard enrichment tools and processes, and conducting analysis and data maintenance activities. You will also be responsible for continuous improvement of standard reporting processes, feedback, and usability, operational support, and user acceptance testing of the CRM platform.
Design, Implement, Manage, and Execute
Key priorities include:
- Data Quality Management: Responsible for data quality, integrity, and usage across systems, user groups, and contact types.
- Data Enrichment: Overall manage the data workflows with other systems/enrichment tools integrated with CRM.
- Data Analysis & Reporting: Contribute to the preparation of regular and ad hoc business reports and business intelligence initiatives.
- Collaboration & Support: Manage a team of data researchers and external contractors to prioritize projects and data initiatives effectively.
Requirements
To be successful in this role, you must have the following technical and functional skills:
- A Bachelor's university degree with demonstrated high academic achievement.
- 3-5 years in data analysis, data reporting, data management & maintenance, data quality, functional support, query resolution, quality improvement ideally within a professional services environment.
- Experience with databases and tools specifically CRM. Experience on working with MS Dynamics 365 would be an added advantage.
- Excellent skills in Microsoft Office 365.
- Experience working successfully within a complex matrix structured organization is essential.
Join Our Team
This individual will be a part of the Client Team Digital Operations, working closely with a small team of business analysts, data stewards, support analysts, and data researchers, along with product and change managers across functions.
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