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Data Operations Specialist
1 month ago
We are seeking a highly skilled and detail-oriented Data Operations Specialist to join our Client Team Digital Operations. The successful candidate will be responsible for defining and implementing data strategies, ensuring high-quality client data, and collaborating with cross-functional teams to achieve business objectives.
KEY RESPONSIBILITIES
• Develop and execute data quality checks and validation processes to ensure accuracy and completeness of client data.
• Collaborate with data analysts and business stakeholders to design and implement data enrichment processes, utilizing third-party data sources and tools to augment existing data.
• Analyze CRM data to generate actionable insights and support decision-making, creating and presenting regular reports on data quality metrics and enrichment outcomes.
• Manage a team of data researchers and external contractors to prioritize projects and data initiatives effectively, collaborating with data and support analysts, product, change, and enablement managers.
REQUIREMENTS
To be successful in this role, the individual must have the following technical and functional skills:
• A Bachelor's university degree with demonstrated high academic achievement.
• 5-7 years of experience in data analysis, data reporting, data management & maintenance, data quality, functional support, query resolution, quality improvement, ideally within a professional services environment.
• Experience with databases and tools specifically CRM, with a strong understanding of MS Dynamics 365 and Microsoft Office 365.
• Experience working successfully within a complex matrix-structured organization, with international travel requirements.
WORK ENVIRONMENT
This individual will be part of the Client Team Digital Operations, working closely with a small team of business analysts, data stewards, support analysts, and data researchers, along with product and change managers across functions.