Data Operations Specialist

3 weeks ago

Delhi, Delhi, India Boston Consulting Group Full time
KEY RESPONSIBILITIES
We are seeking a highly skilled and detail-oriented Data Operations Specialist to join our Client Team Digital Operations. The primary responsibility of this role is to work closely with the business teams to achieve the highest level of support, quality, and fitness of BCG's business data assets.

This role involves defining and creating guidelines and approaches to ensure high-quality client data, as well as implementing standard enrichment tools and processes for all types of BCG users and audiences. Key priorities include continuous improvement of standard reporting processes, feedback and usability, operational support, and user acceptance testing of the CRM platform. This individual will be a part of the Global Client Team Digital Operations, working closely with a small team of business analysts, data stewards, and support analysts, along with product and change managers.

Key responsibilities include:
  • Data Quality Management: Responsible for data quality, integrity, and usage across systems, user groups, and contact types. Monitor and maintain the CRM database for accuracy and completeness, develop and execute data quality checks and validation processes, identify and resolve data discrepancies, inconsistencies, and errors, establish and enforce data governance policies and best practices, and manage and execute data review initiatives across CRM platforms, including analysis, execution, and status reporting.
  • Data Enrichment: Overall manage the data workflows with other systems/enrichment tools integrated with CRM. Implement and manage data enrichment processes to enhance CRM data with additional insights, utilize third-party data sources and tools to augment existing data and bring in new data relevant to business in line with the overall data governance policy and framework, and identify and reduce manually processes to create efficiencies and automation.
  • Data Analysis & Reporting: Contribute to the preparation of regular and ad hoc business reports and business intelligence initiatives. Analyze CRM data to generate actionable insights and support decision-making, create and present regular reports on data quality metrics and enrichment outcomes.
  • Collaboration & Support: Manage a team of data researchers and external contractors to prioritize projects and data initiatives effectively, collaborate with data and support analysts as well as product and change managers, create documentation for data-related processes and execute trainings as needed, and provide user feedback/input related to CRM platform enhancements.
This is an indicative list of responsibilities that would apply for this role. We anticipate the role will evolve over time.REQUIREMENTS
To be successful in this role, the individual must have the following personal attributes:
  • Strong collaboration skills and a highly motivated team player with the ability to take initiative and find ways to get things done.
  • Strong English oral and written communication skills with the ability to articulate and engage in conversations about complex technical and process-related topics, and the understanding and ability to escalate an issue when resolution cannot be reached.
  • Demonstrated ability to lead initiatives independently, with clear guidelines and regular briefings, and to make progress on multiple priorities simultaneously, with a high level of initiative, self-motivation, resourcefulness, collaboration, and patience.
  • Strong organizational skills with the ability to work well under pressure and balance multiple tasks simultaneously, in a truly international environment, spread across three continents, which will require working in shifts to accommodate different time zones of different stakeholders.
SKILLS & QUALIFICATIONS
To be successful in this role, the individual must have the following technical and functional skills:
  • A Bachelor's university degree with demonstrated high academic achievement.
  • 3-5 years in data analysis, data reporting, data management & maintenance, data quality, functional support, query resolution, quality improvement ideally within a professional services environment.
  • Experience with databases and tools specifically CRM. Experience on working with MS Dynamics 365 would be an added advantage. Excellent skills in Microsoft Office 365.
  • Experience working successfully within a complex matrix-structured organization is essential. International travel may be required.

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