Data Operations Specialist

4 days ago


Delhi, Delhi, India Boston Consulting Group Full time
DATA OPERATIONS SPECIALIST - CLIENT TEAM

We are seeking a detail-oriented and strong candidate to fill a Data Operations Specialist role for our Client Team Digital Operations. The primary responsibility of this role is to work together with the business teams to achieve the highest level of support, quality, and fitness of BCG's business data assets.

This role involves defining and creating guidelines and approaches to ensure high-quality client data, as well as implementing standard enrichment tools and processes for all types of BCG users and audiences. Key priorities include continuous improvement of standard reporting processes, feedback, and usability, operational support, and user acceptance testing of the CRM platform.

This individual will be a part of the Global Client Team Digital Operations, working closely with a small team of business analysts, data stewards, and support analysts, along with product, change, and enablement managers.

KEY RESPONSIBILITIES
  • Data Quality Management: Responsible for data quality, integrity, and usage across systems, user groups, and contact types.
  • Data Enrichment: Overall manage the data workflows with other systems/enrichment tools integrated with CRM.
  • Data Analysis & Reporting: Contribute to the preparation of regular and ad-hoc business reports and business intelligence initiatives.
  • Collaboration & Support: Manage a team of data researchers and external contractors to prioritize projects and data initiatives effectively.
SKILLS AND QUALIFICATIONS
  • A Bachelor's university degree with demonstrated high academic achievement.
  • 5-7 years in data analysis, data reporting, data management & maintenance, data quality, functional support, query resolution, quality improvement ideally within a professional services environment.
  • Experience with databases and tools specifically CRM. Experience on working with MS Dynamics 365 would be an added advantage. Excellent skills in Microsoft Office 365.
  • Experience working successfully within a complex matrix structured organization is essential. International travel may be required.

This is an indicative list of the responsibilities that would apply for this role. We anticipate the role will evolve over time.



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