IT Support Specialist
3 weeks ago
Prime Infosoft seeks a skilled Application Technical Lead to join its Level 2 Support team. This role requires advanced technical support and troubleshooting for the company's applications, ensuring seamless operation and minimizing downtime.
Key Responsibilities:
- Provide Level 2 technical support for various applications, addressing complex issues escalated from Level 1 support.
- Analyze and diagnose application-related problems, identifying root causes and implementing effective solutions in a timely manner.
- Collaborate with cross-functional teams to resolve issues and improve application performance.
- Prioritize and manage multiple support tickets simultaneously, ensuring adherence to service level agreements (SLAs).
- Act as a subject matter expert for assigned applications, staying up-to-date with their functionalities, configurations, and integrations.
- Participate in regular knowledge-sharing sessions to contribute insights and best practices to the support team.
- Assist in testing and validation of application updates, patches, and enhancements before deployment.
- Guide Level 1 support analysts in developing their technical skills and knowledge.
- Work with end-users to understand their needs, gather feedback, and provide guidance on using applications effectively.
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience working in Level 2 application support, with a strong understanding of software troubleshooting and problem-solving methodologies.
- Proficiency in analyzing application logs, database queries, and system configurations to diagnose issues effectively.
Compensation: $90,000 - $120,000 per annum, based on experience and qualifications.
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