IT Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Prime Infosoft Full time
Overview:
Prime Infosoft seeks a skilled Application Technical Lead to join its Level 2 Support team. This role requires advanced technical support and troubleshooting for the company's applications, ensuring seamless operation and minimizing downtime.

Key Responsibilities:
  • Provide Level 2 technical support for various applications, addressing complex issues escalated from Level 1 support.
  • Analyze and diagnose application-related problems, identifying root causes and implementing effective solutions in a timely manner.
  • Collaborate with cross-functional teams to resolve issues and improve application performance.
  • Prioritize and manage multiple support tickets simultaneously, ensuring adherence to service level agreements (SLAs).
  • Act as a subject matter expert for assigned applications, staying up-to-date with their functionalities, configurations, and integrations.
  • Participate in regular knowledge-sharing sessions to contribute insights and best practices to the support team.
  • Assist in testing and validation of application updates, patches, and enhancements before deployment.
  • Guide Level 1 support analysts in developing their technical skills and knowledge.
  • Work with end-users to understand their needs, gather feedback, and provide guidance on using applications effectively.

Requirements and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience working in Level 2 application support, with a strong understanding of software troubleshooting and problem-solving methodologies.
  • Proficiency in analyzing application logs, database queries, and system configurations to diagnose issues effectively.

Compensation: $90,000 - $120,000 per annum, based on experience and qualifications.
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