IT Support Specialist

3 days ago


Bengaluru, Karnataka, India GalaxEons Full time

Overview

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We are GalaxEons, a leading technology company seeking a skilled IT Support Specialist to join our team. This role is ideal for individuals who enjoy providing excellent customer service and have a strong background in technical support.

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Salary

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The estimated salary for this position is $65,000 - $80,000 per year, depending on experience and qualifications.

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Job Description

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As an IT Support Specialist at GalaxEons, you will be responsible for providing top-notch technical support to our customers via phone, email, or remote desktop connection. You will troubleshoot and resolve issues related to software, hardware, and network problems, as well as provide training and guidance to users.

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Required Skills and Qualifications

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  • 1-3 years of customer service experience, preferably in a call center environment with a bachelor's degree or equivalent in a related field">
  • Strong knowledge of Microsoft systems, software, and technologies">
  • Familiarity with ITIL process">
  • Knowledge of MS Office Suite">
  • Functional knowledge of cloud technologies, web-based applications, Active Directory / RACF / RSA / LDAP software and technologies, various hardware, virtual private network / Firewall support, and PC Desktop Support">
  • Familiarity with Work at Home solutions">
  • Proficient in ServiceNow or other IT Service Management Platforms">
  • Empathetic customer service resource">
  • Exceptional customer-oriented capabilities with excellent communication skills – both written and verbal">
  • Responds quickly and resolves problems related to technology usage.">
  • Probes and uncovers customers' underlying issues.">
  • Defines problems quickly and resolves the majority of issues within the specified timeframe.">
  • Can deliver

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