Senior Leadership and Customer Engagement Manager

4 days ago


Jaipur, Rajasthan, India Infosys Full time
Job Overview:
We are seeking a highly skilled Senior Leadership and Customer Engagement Manager to join our team at Infosys.

About the Role:
The successful candidate will be responsible for leading business and finance teams, ensuring strong understanding of US Mortgage, Default Administration, and underwriting support. This includes Assets, Wages, and Income calculation, as well as FHA, VA, and USDA guidelines. Conventional Mortgage underwriting experience is also required.

Responsibilities:
  • Forecast, plan, and deliver effectively at engagement level.
  • Identify and critically analyze trends and implement actions.

Customer Focus:
  • Anticipate customers' needs, provide input for solutions, and demonstrate industry standards.
  • Provide input to customers on areas other than project work and build confidence with customers at higher levels to be treated as advisors.

People Management:
  • Communicate interdependencies across multiple teams within own area.
  • Drive development within the team to create stretch assignments and inspire the team by demonstrating commitment to support.

Educational Requirements:
A Graduate degree is required.

Estimated Salary Range:
$80,000 - $120,000 per annum, depending on location and experience.

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