Senior Operations Manager
1 month ago
Job Title: Senior Operations Manager
Job Summary:
We are seeking a highly skilled and experienced Senior Operations Manager to lead our Customer Experience team. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring that all tasks are completed to the highest standard and that the team is working efficiently.
Key Responsibilities:
- Lead and manage a team of operations staff to achieve business objectives.
- Develop and implement operational strategies to improve efficiency and effectiveness.
- Monitor and report on team performance, identifying areas for improvement and implementing changes as necessary.
- Collaborate with other departments to ensure seamless communication and alignment.
- Ensure compliance with internal policies, procedures, and external regulations.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
- Stay up-to-date with industry trends and best practices, applying this knowledge to improve operations and customer experience.
Requirements:
- Proven experience in a senior operations management role, preferably in a customer-facing industry.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders.
- Ability to analyze complex data and make informed decisions.
- Strong problem-solving and analytical skills, with the ability to identify and implement solutions.
- Knowledge of industry best practices and regulatory requirements.
Desired Skills and Knowledge:
- Advanced Microsoft Office skills, including macros and database administration.
- Excellent verbal, written, and interpersonal communication skills.
- Prior experience in leading a team and managing operations.
Equiniti is an equal opportunities employer and welcomes applications from all qualified candidates.
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