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Senior Operations Manager

2 months ago

Jaipur, Rajasthan, India Equiniti Full time

Job Summary
As a Senior Operations Manager at Equiniti, you will lead a team to deliver a quality service to customers in line with agreed standards. You will oversee and support the work of other colleagues where required, contributing to the overall planning and workflow of the department.

Responsibilities
• Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.
• Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency. Support line management in the implementation of centrally driven changes when required.
• Input in to the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.
• Work alongside the UK operational team to ensure communication and operations are aligned.

Key Skills and Qualifications
• Effective communication and interpersonal skills, with the ability to explain information to individuals or groups in a structured, clear, confident and concise way.
• Ability to assess the performance of others in accordance with the process, assessing capabilities and potential. Give constructive feedback in order to identify individual's development needs.
• Good understanding of the Group's overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
• ICSA or IAQ qualification including "Compliance" module is required.

Benefits
As a permanent member of the team at Equiniti, you will be rewarded by our company benefits, which include additional leaves, business-related certification expense reimbursement, comprehensive medical assurance coverage and more.