Senior Travel Operations Coordinator
20 hours ago
Job Title: Senior Travel Operations Coordinator
About the Role:
Thrillophilia is seeking a highly skilled and organized Senior Travel Operations Coordinator to join our team in Jaipur. The ideal candidate will oversee end-to-end travel operations, ensure exceptional customer experiences, and collaborate with various stakeholders to maintain the highest operational standards.
Key Responsibilities:
- Itinerary Management:
- Create and execute detailed travel itineraries for domestic and international trips.
- Coordinate with clients to customize travel packages based on their preferences.
Vendor Coordination:
- Negotiate rates with hotels, transport providers, and activity partners.
- Ensure timely payments and documentation.
Customer Support:
- Address pre-trip queries and provide real-time support during trips.
- Resolve post-trip feedback or concerns.
Operations Management:
- Oversee trip execution, including ticketing, visa processing, and accommodation bookings.
- Manage escalations effectively.
Team Collaboration:
- Work closely with sales, marketing, and product teams.
- Train junior staff and provide guidance on operational processes.
Compliance:
- Ensure compliance with company policies and travel regulations.
- Maintain accurate records and documentation.
Requirements:
- Experience:
- 2+ years of experience in travel operations or a similar role.
- Prior experience in managing international travel and vendor relations is preferred.
Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and negotiation skills.
- Proficiency in CRM tools like Salesforce, Zendesk, or similar platforms.
Estimated Salary: ₹8-10 Lakhs per annum
About Thrillophilia:
At Thrillophilia, we strive to make travel planning effortless so that travelers can focus on creating unforgettable memories. Our platform boasts diverse offerings featuring over 25,000 experiences and 2,500 holiday packages in over 150 destinations. We simplify travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation.
We're looking for a motivated professional with a passion for international travel and adventure to join our team. If you're a detail-oriented and passionate individual with excellent communication skills, we encourage you to apply.
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