Travel Experience Manager
4 hours ago
Job Overview:
">Thrillophilia is seeking a dedicated and experienced Travel Experience Manager to join our dynamic team. The ideal candidate will have a strong background in the travel industry, excellent communication skills, and a passion for delivering exceptional customer service.
">About the Role:
">The Senior Customer Support Executive will be responsible for managing customer queries, resolving escalations, and ensuring a seamless travel experience for our clients. This role involves providing expert guidance on travel-related queries, handling end-to-end customer interactions, and ensuring high customer satisfaction.
">Main Responsibilities:
">- ">
- Manage and resolve customer inquiries, complaints, and escalations via calls, emails, and chats in a timely and professional manner">
- Provide expert guidance on travel-related queries, including booking confirmations, itinerary changes, cancellations, and refund processes">
- Handle end-to-end customer interactions and ensure high customer satisfaction (CSAT)">
- Collaborate with internal teams such as operations, sales, and product teams to provide accurate information and resolve customer issues">
- Maintain a strong understanding of Thrillophilia's products, services, and travel packages to provide relevant information and upsell when required">
- Identify areas of improvement in customer service processes and suggest strategies to enhance overall customer experience">
- Train and mentor junior customer support team members to ensure consistent service standards">
Requirements:
">- ">
- Minimum of 3 years of experience in customer support roles, preferably in the travel and tourism industry">
- Strong problem-solving skills and ability to handle customer escalations effectively">
- Excellent verbal and written communication skills">
- Proficient in CRM tools and customer support platforms">
- Ability to work in a fast-paced environment, managing multiple tasks and meeting deadlines">
- Strong team player with leadership skills to mentor and guide junior team members">
- Flexibility to work in shifts, including weekends and holidays, as per business requirements">
Salary: ₹12-18 Lakhs per annum (dependent on experience)
">Location: Jaipur
">About Us:
">At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories. Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible.
">We simplify travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life. We are committed to providing memorable experiences and inspiring travelers worldwide.
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