Travel Operations Manager

2 days ago


Jaipur, Rajasthan, India Thrillophilia Full time

Thrillophilia is seeking an experienced Travel Operations Manager to join our dynamic team in Jaipur. As a key member of our operations team, you will play a critical role in ensuring the seamless execution of end-to-end travel experiences for our customers.

About the Role

The ideal candidate will possess strong organizational and multitasking abilities, with excellent communication and negotiation skills. You will be responsible for managing international travel itineraries, coordinating with vendors, and providing exceptional customer support. Your attention to detail, problem-solving skills, and ability to work under pressure will be essential in maintaining high operational standards.

Key Responsibilities
  • Itinerary Management: Design and execute detailed travel itineraries for domestic and international trips, coordinating with clients to customize travel packages based on their preferences.
  • Vendor Coordination: Communicate with hotels, transport providers, and activity partners to ensure seamless service delivery, negotiating rates and ensuring timely payments and documentation.
  • Customer Support: Address pre-trip queries, provide real-time support during trips, and resolve post-trip feedback or concerns, maintaining a high CSAT score through exceptional customer service.
  • Operations Management: Oversee trip execution, including ticketing, visa processing, and accommodation bookings, effectively managing escalations and optimizing operational workflows for efficiency.
Required Skills and Qualifications
  • Experience: 2+ years of experience in travel operations or a similar role, with prior experience in managing international travel and vendor relations preferred.
  • Skills: Strong organizational and multitasking abilities, excellent communication and negotiation skills, proficiency in CRM tools like Salesforce, Zendesk, or similar platforms, and familiarity with ticketing systems and visa processes.
  • Education: Bachelor's degree in Tourism, Hospitality, or a related field preferred.
  • Personal Traits: Customer-focused mindset with a passion for travel, ability to thrive in a fast-paced environment, and handle pressure.
Benefits

As a Travel Operations Manager at Thrillophilia, you can expect a competitive salary of $45,000 - $60,000 per annum, depending on your experience and qualifications. You will also have opportunities for professional growth and development, working with a dynamic team that is passionate about travel and technology.

About Thrillophilia

At Thrillophilia, we are committed to making travel planning and booking effortless, allowing travelers to focus on creating unforgettable memories. Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150 destinations. We simplify travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation.



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