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Senior After Sales and Customer Care Lead

1 month ago

Jaipur, Rajasthan, India Jaipur Rugs Full time
Job Title: Senior After Sales and Customer Care Lead

We are seeking a highly organized and diligent Senior After Sales and Customer Care Executive to lead our customer service team.

About Us

Juripur Rugs is a leading luxury rug company that combines traditional craftsmanship with modern design. Our commitment to excellence, consumer satisfaction, and social responsibility sets us apart in the global market.

Job Description

The successful candidate will be responsible for:

  • Providing leadership and direction to the after-sales support team
  • Handling customer queries, concerns, and feedback
  • Developing strategies to enhance the customer service experience
  • Ensuring efficient management of returns, exchanges, and repair processes
  • Maintaining rigorous documentation of customer interactions

We are looking for a candidate with:

  • A minimum of 6 years of robust experience in customer service or after-sales care
  • Demonstrated excellence in reporting, monitoring, and timely follow-up
  • Effective team leadership and management capabilities
  • High proficiency with CRM platforms, MS Office, and data analysis tools
  • Superior communication skills
What We Offer

We offer a competitive salary of $80,000 per year, along with a comprehensive suite of benefits. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.