Customer Engagement Specialist
4 weeks ago
**Company Overview**
PactPulse Solutions is a comprehensive business solutions company committed to empowering businesses across various industries. Our services include marketing, hiring, web development, branding, and consulting, all designed to enhance every aspect of your business.
**Job Overview**
We are seeking a talented and motivated Female Telecaller to join our team in Jaipur. This is a full-time position with opportunities for growth and development. Ideal candidates should have excellent communication, attention to detail, and sales skills.
**Key Responsibilities**
Initiate outbound calls to potential customers and introduce our services.
Follow up with leads and convert them into clients through compelling communication.
Maintain detailed records of customer interactions and transactions.
Respond to customer inquiries and resolve issues in a timely manner.
Meet or exceed daily, weekly, and monthly targets for calls and sales.
Collaborate with the marketing team to understand new service offerings and promotions.
**Requirements and Skills**
Excellent communication skills (Mandatory skill) - clear and effective verbal communication with clients.
Attention to detail (Mandatory skill) - meticulous in keeping records and following processes.
Sales skill (Mandatory skill) - ability to persuade and sell services effectively.
Empathy - understanding and addressing client needs and concerns compassionately.
Problem-solving - ability to handle customer queries and provide effective solutions.
Adaptability - flexibility to adjust to changing business environments and client requirements.
Time management - efficiently managing workload to meet targets and deadlines.
Resilience - maintaining a positive attitude and handling rejection well.
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