Customer Retention Specialist
5 days ago
Vaibhav Global Limited: A Leader in Electronic Retailing
We are seeking a talented Customer Retention Specialist to join our Customer Experience Team. As part of this role, you will play a pivotal part in delivering a world-class customer experience across our TV, digital, and web channels.
Key Responsibilities:
- Develop and execute an Omni-channel customer retention strategy
- Work closely with TV, marketing, and digital teams to drive customer engagement
- Lead the development of our CRM strategy, including loyalty programs
- Analyse customer behaviour and recommend actions to drive retention, recency, frequency, and value
Requirements:
- Strong analytical skills and experience with statistical models
- Excellent written and verbal communication skills
- Proficiency in MS Excel, SQL, and/or R
Why Join Us?
At Vaibhav Global Limited, we are committed to delivering joy to our customers. As a Customer Retention Specialist, you will have the opportunity to make a meaningful impact on our business and contribute to our mission of delivering one million meals per day to children in need.
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