Customer Retention Strategist
1 month ago
Vaibhav Global Limited is a leading electronic retailer of fashion jewelry, gemstones, and lifestyle products in the US, UK, Germany, and Canada. We are committed to delivering exceptional customer experiences through our proprietary 24X7 TV shopping channels, website, mobile apps, and social media platforms.
Role and Responsibilities- Develop and execute a customer retention strategy to drive customer loyalty and retention across TV, digital, and web channels.
- Collaborate with the TV, marketing, and digital teams to design and implement customer-centric campaigns and initiatives.
- Lead the development of a CRM strategy, including the TJC loyalty program, to enhance customer engagement and retention.
- Analyze customer behavior and provide insights to inform data-driven decisions and drive customer retention, recency, frequency, and value.
- Manage budgets and ROI for customer retention initiatives.
- Strong analytical skills and experience with statistical models, such as regression analysis, in marketing.
- Excellent written and verbal communication skills.
- Proficiency in MS Excel, SQL, and/or R.
Vaibhav Global Limited is a Great Place to Work (GPTW) certified organization. We are committed to delivering joy to our customers and employees through our mission to become the value leader in electronic retailing of jewelry and lifestyle products.
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