Customer Relationship Management Manager

3 days ago

Mumbai India Nouria Full time

Job Description We are looking for an experienced and passionate Customer Relationship Manager (CRM) to join our team at Nouria, a women's designer label known for its timeless elegance, effortless luxury, and comfort-driven design philosophy. candidate required 35 years of experience as a CRM / Client Servicing Executive in the luxury, fashion, or lifestyle segment.Strong communication and interpersonal skills with a warm, refined demeanor.Proficiency in CRM tools, Excel, and data tracking systems.Highly organized, detail-oriented, and customer-focused.Ability to manage multiple clients while maintaining brand tone and discretion.Oversee end-to-end customer interactions, from enquiry to post-purchase engagement. Handle client queries, exchanges, and special orders with empathy and efficiency.Maintain and update customer data & CRM systems regularly.Coordinate with sales, merchandising, and production teams for smooth order flow and timely deliveries.

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