Customer Relationship Manager
4 days ago
Customer Relationship Manager (CRM) VITS Hotels & Resorts
Location: Mumbai (Head Office – Marol Naka, Andheri East)
Industry: Hospitality / Hotels / Travel
Experience: 3 – 6 Years
Job Description:
We are seeking an experienced and customer-focused Customer Relationship Manager for VITS Hotels & Resorts. The ideal candidate will be responsible for building and maintaining strong relationships with guests, corporate clients, and travel partners while ensuring superior customer satisfaction and loyalty.
Key Responsibilities:
- Manage and strengthen customer relationships to drive repeat business and loyalty.
- Handle guest feedback, complaints, and service recovery professionally.
- Coordinate with hotel teams to ensure smooth guest experiences.
- Manage CRM database, customer engagement reports, and follow-ups.
- Support corporate sales, membership programs, and promotional campaigns.
- Conduct client visits and maintain strong B2B & B2C relationships.
- Drive customer satisfaction and retention through personalized service.
Key Skills:
Customer Relationship Management | Guest Relations | Corporate Sales | Hospitality Service | Communication Skills | CRM Software | Problem Solving | Loyalty Program Management | Client Servicing
Qualification & Experience:
- Graduate / Postgraduate in Hospitality, Business, or related field.
- 3–6 years of experience in CRM / Guest Relations / Customer Success in Hotels, Travel, or Service Industry.
Perks and Benefits:
- Competitive salary with incentives
- Growth opportunities within the group
- Exposure to leading hospitality operations
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