Customer Relationship Manager

4 days ago


Mumbai, Maharashtra, India Vitizen Hotels Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Relationship Manager (CRM) VITS Hotels & Resorts

Location: Mumbai (Head Office – Marol Naka, Andheri East)

Industry: Hospitality / Hotels / Travel

Experience: 3 – 6 Years

Job Description:

We are seeking an experienced and customer-focused Customer Relationship Manager for VITS Hotels & Resorts. The ideal candidate will be responsible for building and maintaining strong relationships with guests, corporate clients, and travel partners while ensuring superior customer satisfaction and loyalty.

Key Responsibilities:

  • Manage and strengthen customer relationships to drive repeat business and loyalty.
  • Handle guest feedback, complaints, and service recovery professionally.
  • Coordinate with hotel teams to ensure smooth guest experiences.
  • Manage CRM database, customer engagement reports, and follow-ups.
  • Support corporate sales, membership programs, and promotional campaigns.
  • Conduct client visits and maintain strong B2B & B2C relationships.
  • Drive customer satisfaction and retention through personalized service.

Key Skills:

Customer Relationship Management | Guest Relations | Corporate Sales | Hospitality Service | Communication Skills | CRM Software | Problem Solving | Loyalty Program Management | Client Servicing

Qualification & Experience:

  • Graduate / Postgraduate in Hospitality, Business, or related field.
  • 3–6 years of experience in CRM / Guest Relations / Customer Success in Hotels, Travel, or Service Industry.

Perks and Benefits:

  • Competitive salary with incentives
  • Growth opportunities within the group
  • Exposure to leading hospitality operations


  • Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...


  • Mumbai, Maharashtra, India Livedecor Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionLivedecor is a design and architecture consultancy based in Mumbai, with studios in Pune and New Delhi. For over 15 years, Livedecor has been transforming living, working, and recreational spaces through innovative design solutions. They serve residential, commercial, workplace, health, retail, and hospitality customers, as well as provide...


  • Mumbai, Maharashtra, India Livedecor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionLivedecor is a design and architecture consultancy based in Mumbai, with studios in Pune and New Delhi. With over 15 years of experience, Livedecor designs solutions for residential, commercial, workplace, health, retail, and hospitality customers, as well as provides security and risk management services. The company focuses on delivering...


  • Mumbai, Maharashtra, India Swingtel Communications Private Limited Full time ₹ 8,40,000 - ₹ 12,00,000 per year

    About the Role:We are looking for a Customer Relationship Manager to strengthen client relationships, ensure customer satisfaction, and drive business growth.Key Responsibilities:Build and maintain strong, long-term client relationships.Serve as the primary point of contact for customer queries and support.Understand client needs and provide tailored...


  • Mumbai, Maharashtra, India Sainath Developers - The House of Kataria Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimize customer...


  • Mumbai, Maharashtra, India Shobha Shringar Jewellers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Manage customer database, build client relationships, execute CRM campaigns, handle queries, analyze data, and drive customer loyalty for a leading luxury jewellery brand.


  • Mumbai, Maharashtra, India Zewelstaff Full time US$ 60,000 - US$ 1,20,000 per year

    Job DescriptionWe are seeking a detail-oriented and customer-focusedCRM (Customer Relationship Management) Executive/Manager is responsible for managing customer data, creating personalized engagement strategies, and improving customer retention and loyalty. The role includes handling CRM platforms, analyzing customer behavior, and executing campaigns that...


  • Mumbai, Maharashtra, India Credefine Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCredefine envisions fostering transparency in real estate transactions and empowering businesses through comprehensive services. We strive to provide an environment where advanced analytics offer valuable insights, enabling strategic decisions. Our mission is to revolutionize the commercial real estate industry by combining cutting-edge...


  • Navi Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Customer Relationship Executive InsuranceLocation: Vashi, Navi MumbaiSalary: 1.75 LPA – 4 LPA (Fixed + Incentives)Experience: 0 – 7 years (Freshers & Experienced can apply)Age Limit: Up to 32 yearsEducation: Graduation (Mandatory)Job Description:We are hiring Customer Relationship Executives for our Insurance company based in Vashi. This role...


  • Mumbai, Maharashtra, India GroupL Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionGroupL is a comprehensive facility management and manpower solution provider operating on a pan-India basis. We offer services including property and asset management, repair and maintenance, security management and training, housekeeping, sanitization, specialized cleaning, and HR services such as payroll outsourcing and recruitment. Our...