Customer Relationship Manager

23 hours ago

Mumbai, Maharashtra, India Zigsaw Full time ₹ 3,50,000 per year
Customer Relationship Manager Location: Mindspace, Malad West, Mumbai (Onsite) Experience Required: 1 year+ Joining Period: immediately or within 1 month Budget : upto 3.5 LPA ( interview will be F2F in mumbai ) Monday to Saturday 9:45AM-6:45PM Except 2nd Saturday
Job Description: We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients. Customer Relationship Manager Responsibilities:
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly. Customer Relationship Manager Requirements:
• A bachelor's degree in administration or a related field.
• A minimum of 3 years' experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction

  • Customer Relationship Management

    1 day ago

    Mumbai, Maharashtra, India Boomaa Consultants Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job OverviewWe are seeking a passionate and driven Junior Customer Relationship Management (CRM) professional to join our team on a full-time basis in Mumbai. The ideal candidate will be responsible for managing customer interactions, utilizing Salesforce, and enhancing client satisfaction through effective lead management and process automation. This role...

  • Customer Relationship Manager

    3 days ago

    Mumbai, Maharashtra, India Kalki Fashion Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Customer Relationship ManagerLocation: Kalki Fashion Santacruz, MumbaiDepartment: Retail / Client ExperienceReports To: Store ManagerJob Overview:As a Customer Relationship Manager (CRM) at Kalki Fashion, you will be responsible for nurturing strong relationships with clients and ensuring a seamless, personalized shopping journey. You will manage...

  • Customer Relationship Manager

    2 weeks ago

    Mumbai, Maharashtra, India Back2study Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Customer Relationship Manager (Key Accounts Manager) – BPO / Education ConsultingLocation:Chembur, Mumbai (Work from Office)Working Hours:Monday to Saturday, 2:00 PM – 11:00 PMExperience:Minimum 2 years in a BPO or sales environmentCompensation:Up to ₹4,50,000 per annum + attractive commissions and performance bonusesAbout the RoleWe are seeking an...

  • Customer Relationship Manager

    3 days ago

    Mumbai, Maharashtra, India ARC Suzuki Full time ₹ 10,40,000 - ₹ 42,28,644 per year

    Oversee all aspects of a company's customer relationship management (CRM) platformCollaborate with different teams to ensure the CRM system works seamlessly for all aspects of the companyEnsure the CRM system provides an effective sales funnel and efficient sales processDevelop and implement marketing techniques that will drive new customers to the...

  • Customer Relationship Manager

    4 days ago

    Mumbai, Maharashtra, India PMV Groups Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    CRM ExecutiveLocation: Andheri eastIndustry: Gems and JewelsRoles & Responsibilities:Manage and update customer database with accuracy.Handle client inquiries, complaints, and service requests effectively.Follow up with customers to drive repeat sales and strengthen relationships.Coordinate with sales and operations teams for smooth order processing and...

  • Senior Customer Relationship Manager

    3 days ago

    Mumbai, Maharashtra, India CloudHire Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    The Senior Customer Relationship Manager (Senior CRM/CRE) is responsible for leading client relationship operations, ensuring exceptional customer experience, managing documentation, supporting loan processes, and coordinating across departments for seamless workflow. This role requires strong communication, leadership, and organizational skills to guide the...

  • Customer Relationship Management Executive

    6 days ago

    Mumbai, Maharashtra, India Saundh Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionSaundh is a global fashion label inspired by the rich heritage of India. With deep expertise in garment manufacturing, design, and cutting-edge printing technologies, the brand blends traditional craftsmanship with modern fashion sensibilities. Saundh celebrates the essence of the contemporary Indian woman, balancing roots in tradition...

  • Customer Relationship Manager

    1 day ago

    Mumbai, Maharashtra, India Getnaukri Full time ₹ 2,04,000 - ₹ 3,51,600 per year

    Role - Customer Relationship Manager (CRM)Open Positions - 40+Responsibilities - Addressing Customer queries and concerns on call100% voice process and Inbound calling.Qualification - Any GraduationSalary -*Fresher - 17k in hand (2.55LPA)*Experience - up to 27k (3.7 LPA)Shift timings1) Male - morning 7 to night in between any 9.5 hrs of shift)2) Female -...

  • Customer Relationship Manager

    2 weeks ago

    Mumbai, Maharashtra, India The House of Abhinandan Lodha Full time ₹ 50,00,000 - ₹ 1,50,00,000 per year

    Purpose of the RoleAs a Team Lead - Customer Experience, you will lead a team of 45 Customer Experience Managers (CEMs), each managing a portfolio of ~250 high-value customers. Youll be accountable for coaching and empowering your team to drive customer delight, revenue realization, and process excellence. This is a high-impact role that combines leadership,...

  • Customer Relationship Management

    1 day ago

    Navi Mumbai, Maharashtra, India Sakash Group Full time ₹ 25,000 - ₹ 50,000 per year

    Urgently We are Looking for CRM Designation :- Customer Relationship ManagerLocation :- Vashi (Navi Mumbai)Timing / Working Day :(Rotational Week off) 5 Day Working Salary Fresher k in hand Experience - 6 month to 3 plus experience - 25 k8.00am to 8.00pm (Any 9 Hours for the Female )8.00am to 12.00am (Any 9 Hours for the Male )Age - 20 to 32 Responsibility...