Customer Relationship Manager

6 days ago

Mumbai, Maharashtra, India Neuraleap Technologies Group Full time
Customer Success Manager (Primary title: Customer Success Manager)

Industry & Sector: AI-powered enterprise software and B2B SaaS technology — delivering customer-facing solutions that drive adoption, retention and revenue growth across enterprise accounts. This role is on-site in India and sits at the intersection of account management, post-sales customer success, and product adoption.

About the Opportunity

We are hiring an experienced Customer Relationship / Success leader to own lifecycle outcomes for strategic customers. You will be the primary customer advocate — driving onboarding, adoption, renewals, expansion, and long-term satisfaction while partnering closely with Sales, Product, and Engineering teams to remove blockers and create value.

Role & Responsibilities
  • Own a portfolio of enterprise and mid-market accounts as the single point of contact for relationship management and post-sales success.
  • Drive onboarding and product adoption plans: create playbooks, deliver training, and run milestone-based rollout programs that accelerate time-to-value.
  • Manage renewal and expansion motions — identify upsell/cross-sell opportunities, build business cases, and collaborate with Sales to close expansion deals.
  • Monitor customer health using quantitative and qualitative signals; proactively address churn risks with remediation plans and executive escalation when needed.
  • Coordinate cross-functional resolution of technical issues with Product and Engineering, and translate customer feedback into prioritized product improvements.
  • Design and maintain reporting dashboards, SLA tracking, and playbooks to standardize processes and scale customer success best practices.
Skills & Qualifications

Must-Have (skills & tools)

  • Salesforce
  • HubSpot
  • Zoho CRM
  • Account management
  • Customer onboarding
  • Renewal management

Preferred (skills & tools)

  • Power BI
  • SQL
  • Product-led growth experience
Qualifications
  • Bachelor's degree in Business, Engineering, IT or related field preferred.
  • Proven track record in customer success, account management, or relationship management within SaaS or enterprise software environments.
  • Strong stakeholder management with experience working across Sales, Product, and Engineering teams.
Benefits & Culture Highlights
  • On-site, collaborative environment with direct customer engagement and rapid impact opportunities.
  • Career growth through cross-functional exposure — product, sales and technical leadership mentorship.
  • Competitive compensation and performance-linked incentives tied to retention and expansion metrics.

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