Customer Relationship Manager

3 days ago

Mumbai, Maharashtra, India Back2study Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Customer Relationship Manager (Key Accounts Manager) – BPO / Education Consulting

Location:
Chembur, Mumbai (Work from Office)

Working Hours:
Monday to Saturday, 2:00 PM – 11:00 PM

Experience:
Minimum 2 years in a BPO or sales environment

Compensation:
Up to ₹4,50,000 per annum + attractive commissions and performance bonuses

About the Role

We are seeking an experienced and dynamic
Customer Relationship Manager (Key Accounts Manager)
to join our growing education consulting team. The ideal candidate will have a strong background in client handling within a
BPO or sales role
, excellent communication skills, and an interest in sales and relationship management.

You will play a key role in guiding British and European students (aged 25–55) who aspire to pursue university education, ensuring a smooth and successful admission journey.

Key Responsibilities

  • Engage with British and European students who have been counselled and are ready to enrol in universities.
  • Maintain strong follow-up and relationship management to
    maximize student conversions and referrals
    .
  • Review student profiles and coordinate with the admin team to process university applications based on eligibility and course requirements.
  • Verify and approve application kits
    before submission to universities.
  • Guide students through
    interviews and assessments
    , ensuring they are well-prepared.
  • Schedule and manage
    interview appointments with universities
    .
  • Maintain effective communication with
    university representatives
    and internal teams.
  • Coordinate with the admin team for
    finance applications
    once students receive university offers.
  • Ensure both
    finance and admission approvals
    are successfully obtained.
  • Collect and manage
    processing fees
    from students as part of the enrollment process.

Requirements

  • Minimum
    2 years of experience in a BPO environment or a sales role
    , preferably in a client relationship, customer success, or account management role.
  • Excellent verbal and written communication skills
    with fluency in English.
  • Strong
    sales orientation
    and the ability to persuade and influence.
  • Organized, detail-oriented, and proactive in managing multiple student profiles.
  • Comfortable working in a fast-paced environment and handling international clients.

What We Offer

  • Competitive fixed salary (up to ₹4.5 LPA)
  • High commissions and bonuses
    for performance excellence
  • Opportunity to work with an international client base
  • Dynamic and growth-oriented work environment

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