Customer Relationship Manager

1 day ago

Mumbai, Maharashtra, India Swingtel Communications Private Limited Full time ₹ 8,40,000 - ₹ 12,00,000 per year

About the Role:

We are looking for a Customer Relationship Manager to strengthen client relationships, ensure customer satisfaction, and drive business growth.

Key Responsibilities:

  • Build and maintain strong, long-term client relationships.
  • Serve as the primary point of contact for customer queries and support.
  • Understand client needs and provide tailored solutions.
  • Coordinate with internal teams to deliver seamless service.
  • Identify opportunities for upselling and cross-selling.
  • Track client feedback and prepare account performance reports.

Requirements:

  • Bachelor's degree in Business, Marketing, or related field.
  • Proven experience in customer relationship/account management.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and customer-first mindset.

Job Types: Full-time, Permanent

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Current CTC
  • Expected CTC

Work Location: In person

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