Customer Relationship Management

2 weeks ago

Mumbai, Maharashtra, India Boomaa Consultants Full time

Job Overview

We are seeking a passionate and driven Junior Customer Relationship Management (CRM) professional to join our team on a full-time basis in Mumbai. The ideal candidate will be responsible for managing customer interactions, utilizing Salesforce, and enhancing client satisfaction through effective lead management and process automation. This role demands a strategic focus on data-driven decision-making to enhance our client engagement.

Qualifications and Skills

  • Proficiency in Salesforce for managing customer databases and delivering personalized client experiences effectively.
  • Experience in lead management, including tracking, nurturing, and converting leads into long-term business opportunities.
  • Ability to create and manage automation workflows to streamline customer engagement processes efficiently.
  • Capability to leverage data-driven decision-making to analyze customer interactions and optimize relationship strategies.
  • Strong communication and interpersonal skills to establish and maintain positive client relationships.
  • Excellent organizational skills for maintaining detailed records of customer interactions and ensuring follow-ups.
  • Problem-solving abilities to identify client needs and provide tailored solutions promptly and effectively.
  • Proactive mindset with the ability to work independently as well as in a team to achieve organizational goals.

Roles and Responsibilities

  • Manage and maintain the CRM database using Salesforce to ensure accuracy and up-to-date client information.
  • Develop and execute lead management strategies to convert prospects into clients and expand client base.
  • Create and manage automation workflows to improve client interaction efficiency and effectiveness.
  • Analyze customer interaction data to drive data-driven improvements in customer relationship strategies.
  • Work with the sales and marketing team to align CRM activities with business goals and objectives.
  • Provide excellent customer service by resolving client issues and addressing their needs promptly.
  • Prepare regular reports on customer interactions, lead management progress, and automation workflow efficiency.
  • Continuously improve CRM processes and tools to enhance customer satisfaction and retention.

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