Customer Relationship Manager

1 week ago

Mumbai, Maharashtra, India Zigsaw Full time
Job Description No. of Vacancy: 1 Location: Mumbai Experience Required: 03 years Plus Joining Period: immediately or within 1 month Job Description:
  • We are looking for an experienced customer relationship manager to be responsible for engaging with
  • key customers by building and preserving trusting relationships. The customer relationship manager will
  • constantly identify opportunities to grow the customer base and build positive relationships with new
  • clients.
  • You should also be strategic and analytical when finding solutions to problems to ensure
  • maximum client satisfaction.
  • To be successful as a customer relationship manager you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to
  • determine customer satisfaction and use the findings to improve on areas of complaint.
  • Ultimately an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Customer Relationship Manager Responsibilities:
  •  Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers d on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:
  •  A bachelor& rsquo s degree in administration or a related field.
  • A minimum of 3 years& rsquo experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction

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