Associate Manager

3 days ago


Mumbai India Adani Realty Full time

Job Description Responsibilities - Develop and implement strategies to enhance customer experience and satisfaction. - Manage and resolve customer complaints and issues to ensure customer retention. - Conduct regular customer interactions to understand their needs and preferences. - Maintain updated knowledge of the real estate market trends and competitors. - Prepare reports on customer feedback, satisfaction, and recommendations for management review. - Organize customer events and engagement activities to strengthen relationships. - Utilize CRM software to effectively manage customer interactions and data. - Stay updated on company products, services, and offerings to provide accurate information to customers. - Ensure compliance with company policies and procedures in all customer interactions. Qualifications - Minimum 7 years of experience in Customer Relationship Management within the Real Estate industry. - Demonstrated track record of successfully managing client relationships and driving customer satisfaction. - Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner. - Bachelor's degree in business administration, Marketing, or related field. - CRM Certification is preferred.


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