Customer Relationship Manager

3 weeks ago

Gurugram Gurugram India Aptita Full time

Job Description Job Title: Customer / Client Relationship Manager Location: Gurugram, Haryana 122102 Process Type: Non-Voice Preferred Candidate: Female, below 30 years Experience: 12 years (Customer Relationship background) CTC: 89 LPA Role Overview We're seeking a Customer/Client Relationship Manager who can deliver exceptional customer experiences, nurture client relationships, and represent the brand with warmth, elegance, and professionalism. This role involves managing client queries, supporting after-sales service, and ensuring every customer feels valued and connected. Key Responsibilities - Serve as the primary point of contact for customer and client interactions (non-voice communication: In person, email, chat etc.). - Understand customer needs and provide timely, accurate support. - Manage order-related queries, product information requests, feedback, and service escalations. - Maintain high service standards to ensure customer satisfaction and long-term loyalty. - Collaborate with internal teams (operations, logistics, sales, marketing) to resolve customer concerns smoothly. - Build and maintain a positive relationship with high-value clients and repeat customers. - Track customer interactions, maintain CRM records, and follow up proactively. - Identify opportunities to enhance the customer journey and share insights for improvement. Requirements - Candidate under 30 years of age. - 12 years of experience in Customer Relationship or Client Servicing (non-BPO background). - Excellent written and verbal communication skills with a warm, polished tone. - Strong interpersonal skills and a pleasant personality suitable for a premium brand. - Ability to multitask, stay organized, and respond calmly in challenging situations. - Professional appearance and brand-appropriate grooming. - Comfortable working from the Gurugram office location. - Candidate from fashion brand / clothe brand / apparels. Share your candidature with us on [Confidential Information] or contact 8689961083 - Nikhat S haikh

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