Customer Service Coordinator

2 weeks ago

Panchkula, India Agilent Technologies Full time

Responsible for interfacing with customers logistics manufacturing and or sales or service representatives to handle a variety of pre-sales or post-sales service functions Responds to and or assists Agilent trade customers and internal customers in areas such as product service order fulfillment processes customer service requests such as end-to-end order status management contract issues administration or lease administration Would be responsible for booking orders managing web billing process upselling or cross-selling products and or processing quotes and managing other sub-processes Resolves problems by applying established policies procedures and tactics takes the lead and holds people accountable where required and can drive discussion for building solutions Technical Skills Proficiency in using ERP Systems such as SAP CRM ECC to manage and process orders Quotes and bookings effectively Proficiency and knowledge of web billing portals and end to end processing of web billing requests Communication Skills Excellent written and verbal communication to ensure clear and timely responses to customers and team members Ability to articulate complex information in a simple and understandable manner Respond to customer inquiries regarding billing issues payment status and account discrepancies via email phone and chat Problem-Solving Abilities Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions Ability to analyze data and make informed decisions to improve the overall process Attention to Detail High level of accuracy and attention to detail to avoid errors in order processing and booking Meticulous in following procedures and ensuring all necessary information is captured and processed correctly Time Management Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently Adaptability and Learning Agility Willingness to learn and adapt to new systems and processes as they evolve Continuous improvement mindset to stay updated with industry trends and best practices Team Collaboration Ability to work well within a team collaborating with colleagues to achieve common goals Open to feedback and willing to contribute to team discussions and problem-solving sessions Having great interpersonal skills Qualifications Requires higher education or specialized training certification or equivalent combination of education and experience Typically at least 3-6 years of relevant experience for entry to this level Additional Details This job has a full time weekly schedule Our pay ranges are determined by role level and location Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training During the hiring process a recruiter can share more about the specific pay range for a preferred location Pay and benefit information by country are available at https careers agilent com locations Agilent Technologies Inc is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws Travel Required No Shift Evening Duration No End Date Job Function Customer Service

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