Customer Service Representative

4 days ago

Panchkula, India Champion Products Corp. Full time

As a Customer Support Representative, you will be the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively. You will play a crucial role in maintaining customer satisfaction and fostering positive relationships with our clientele.

**Responsibilities**:

- Provide accurate information regarding products, services, pricing, and promotions.
- Assist customers with troubleshooting technical issues and guide them through problem-solving steps.
- Process orders, returns, and exchanges efficiently and accurately.
- Handle and resolve customer complaints in a calm and courteous manner, aiming to achieve customer satisfaction.
- Collaborate with other departments to escalate and resolve complex issues.
- Maintain thorough and accurate records of customer interactions and transactions.
- Continuously strive to improve customer support processes and procedures.
- Stay up to date on product knowledge and industry trends.

**Qualifications**:

- Previous experience in customer service or a related field preferred.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities with a keen attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in computer systems and familiarity with customer relationship management (CRM) software.
- A passion for providing excellent customer service and a genuine desire to help others.

**Job Types**: Full-time, Permanent

Pay: ₹9,813.70 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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