Customer Service Representative

1 week ago

Panchkula, India Uengage Services Pvt.Ltd Full time

**About the Role**:
We are looking for a proactive and solution-oriented **Customer Support Executive** to join our growing logistics and commerce platform. In this role, you will be the key point of contact for customers, clients, and delivery partners, ensuring a smooth order journey—from placement to delivery.

**Key Responsibilities**:

- Coordinate with clients and delivery riders to ensure timely and accurate deliveries.
- Monitor and manage the complete order lifecycle.
- Resolve issues related to delayed, cancelled, or misplaced orders.
- Escalate any service or operational issues to the relevant internal teams.
- Maintain daily reports and ensure service-level agreements (SLAs) are met.

**Shift & Work Expectations**:

- **Rotational Shifts** (Morning/Evening/Night)
- **Sundays & Special Days**:

- If working on a **Sunday**, you’ll receive a **comp-off** in the following week.
- If working on a **special day/holiday**, you’ll receive **one extra day’s pay**.

**Who You Are**:

- Strong verbal & written communication skills in Hindi and English.
- Prior experience in customer support, logistics, or e-commerce preferred.
- Comfortable working in a fast-paced, dynamic environment.
- Problem-solver with great attention to detail.
- Willingness to work in rotational shifts and on weekends.

**What You Get**:

- Competitive salary + additional holiday pay
- Growth opportunities within a fast-scaling platform
- Work with a passionate, energetic, and collaborative team

**Job Types**: Full-time, Permanent

Pay: ₹9,456.66 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Shift allowance

**Experience**:

- Customer relationship management: 2 years (preferred)
- Domestic voice process: 1 year (preferred)
- Outbound voice: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 01/06/2025

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