Service Coordinator

24 hours ago


Panchkula HR IN Onfinity Technologies Full time

Job description We are currently seeking motivated individuals to join our dynamic team as Service Coordinators This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance Role and Responsibilities Co-ordinating for post service activities like delivery confirmation engineer planning installation scheduling Complaint calls Replacements or any other service call Day to day reporting to service head for all cases Liasoning between other departments and the client to provide the service most suitable to the client s needs cost and time restraints Over the phone handle the installation procedure and any complaints Create a stock report and make the necessary updates Stay up-to-date on product knowledge and technical solutions to provide informed support Manage and prioritize workflows to ensure timely resolution of service requests Coordinate service requests from customers including scheduling dispatching and follow-up Identify and pursue lead generation opportunities to drive new business growth Requirements Bachelor s degree in Electronics or Electrical Engineering Business Administration Marketing or a related field 1-2 years of experience in a customer-facing role service coordination or customer support role in IFPDs UPS industry prefer female candidates Excellent communication interpersonal and problem-solving skills Ability to work in a fast-paced environment prioritize tasks and meet deadlines Strong knowledge of electronic products and Smart Education technology Solutions desirable Strong attention to detail and accuracy Strong customer service skills with the ability to empathize with customers and resolve issues effectively Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions Apply now and embark on an exciting career journey with us Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person Speak with the employer 91 6280092849


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