Key Account Manager – Horeca

3 days ago

India DC Consultants Full time

Job Purpose The Key Account Manager KAM will drive strategic partnerships with Star Hotels QSR chains large restaurant groups and institutional HORECA players This role focuses on onboarding major accounts building strong long-term relationships and acting as the primary interface between Byufuel and its top-tier clients The KAM ensures exceptional service delivery develops customized sourcing solutions and supports nationwide multi-city rollouts Key Responsibilities Business Development New Account Acquisition Identify approach and onboard Star Hotels QSR chains cloud kitchen networks and leading HORECA groups for UCO sourcing Build pipelines through proactive outreach networking industry events and leveraging existing hospitality relationships Prepare and deliver corporate presentations commercial proposals and value propositions for prospective clients Drive multi-city and multi-region partnerships with national and regional chains Key Account Management Serve as the primary relationship owner for strategic customers Understand client needs contract terms and operational expectations to ensure seamless service delivery Coordinate with internal Operations Compliance Technology and Finance teams to enable smooth onboarding and servicing Ensure timely collection and complaint resolution for all assigned chains Commercial Negotiation Engage with purchase teams procurement heads sustainability managers and hotel restaurant leadership Develop commercial deals that are profitable scalable and long-term Support contract drafting sign-offs renewals and SLA adherence Client Engagement Retention Conduct regular business reviews with key accounts to share performance collection trends and improvement plans Ensure high levels of customer satisfaction and retention through consistent relationship-building Identify cross-cluster or cross-city expansion opportunities for existing clients Internal Coordination Reporting Work with regional teams to implement on-ground operations for national and regional chains Maintain accurate records of customer interactions contracts and pipeline progress in the CRM Provide weekly and monthly MIS reporting to the Head of Key Accounts What We re Looking For Bachelor s degree or higher 2-6 years of corporate B2B sales experience preferably in HORECA hospitality QSR supply chain services foodtech or FMCG institutional sales Strong exposure to dealing with purchase teams of hotels restaurant chains and large HORECA clients Excellent communication negotiation and presentation skills Ability to build trust-based relationships across decision-maker levels Strong ownership a customer-centric mindset and ability to work in a fast-paced growing startup environment Willingness to travel to client sites events and multi-city chain meetings Why Work With Byufuel Opportunity to shape India s sustainability and food safety ecosystem Work directly with leading hotel groups QSR chains and national restaurant networks High-visibility role with strong career growth into senior key account leadership Dynamic innovative and impact-driven culture

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