Key Account Manager

3 weeks ago

Chennai India Michelin Full time

Job Description - - - - - - - - - - - - Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning Location: Gurgaon/Delhi/Rajasthan/Bangalore/Pune Strategic Account Management - Manage the key Account Planning - Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition - Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers - Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements - In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships - Steer the business and negotiate the correct solution is taken and delivered to the customer Operations - In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales. - Steer the business and ensure the correct solution is delivered to customers in a timely manner - Serve as contact point for key customers and internal teams - Resolve any issues and problems faced by customers and deal with complaints to maintain trust - Prepare regular customer analysis to internal and external stakeholders using key account metrics/process - Support your team members with coaching, training, and identifying revenue opportunities Key Experiences In - Managing several customers (Account Management) - Selling solution to customers (Negotiating) - Multi-tasking (Adaptability) - Working with CRM (Salesforce Engage) ((Customer Relationship Management)

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