Key Account Manager

Job Description Role: Key Account Manager About Modulus Housing Modulus Housing is a construction tech startup building modular, prefabricated and pre-cast structures that are faster, smarter, and built to last. Our factory-made modules come with integrated electrical and plumbing systems, letting us deploy buildings 70% faster than conventional methods. We work across sectors like healthcare, education, housing, defense, and industrial infrastructure, serving both governments and enterprises. Our model runs on a cloud manufacturing network, combining decentralized fabrication with efficient on-site assembly. Having built more than 2000 prefab buildings across multiple locations like Bihar, Meghalaya, Assam, Karnataka, Arunachal Pradesh, Gujarat, etc. we have annual turnover of 200Cr+ cumulative over the last 4 years. Backed by Tier 1 VCs, we're proud to contribute to Atmanirbhar Bharat by making infrastructure rapid, reliable, and future ready. We have also recently raised our Series A funding of $8.1 mn. Job Overview As a Key Account Manager, your focus will be to be the sole point of contact with the client, ensure customer satisfaction, regular updates on progress of the project, resolve issues that the customers face, generate reports, ensure that we deliver as per the plan and the payments are accrued from the client as per the schedule, responsible for repeat orders and cross sale of our products. The role is crucial to ensure smooth operations and communication between the customer and Modulus, efficiency in recovery of payments and build long term relationships. The ideal KAM builds lasting relationships, ensures execution excellence, and drives account growth through deep customer understanding and structured delivery. Key Responsibilities Client Onboarding and Support Facilitate project onboarding with full documentation and milestone mapping. Track project execution and resolve bottlenecks via internal coordination. Progress Report To share regular updates with the larger team along with the details of milestones, client expectations, timelines, etc. Customer Success Set up customer success metrics, track via scoring methodologies like NPS, etc. and share regular updates with team along with insights Customer Retention/Repetition Solely responsible to ensure repeat orders from existing customers or generate leads for the same to be shared with sales team Customer Lifetime Value Ensuring customer stickiness through cross selling of different products, long term strategy and relationship building, and strengthening the network Recoveries/Payment Collections Solely responsible for ensuring payments are accrued on time from customers, collaborate with finance department for reconciliation, clarifications from the client and resolution of any contention Feedback Loops & Market Insights Capture feedback post-deployment to influence design upgrades and process improvements. Monitor competitor activity, material preferences, and sector expansion patterns to guide strategy. Qualification & Skills Educational Background Any Bachelor's degree in Business, Hospitality, or Engineering, MBA would be an advantage Experience 3-6 Years of experience in account management, customer service and success, cross sales and recovery Experience in the field of real estate or construction would be a plus Execution & Delivery Skills Project progression tracking, risk identification & escalation Cross-functional collaboration (engineering, procurement, finance, site teams) Time & priority management Commitment to timelines & quality outcomes Structured reporting and documentation Core Functional Skills Strong commercial acumen and design sensitivity. Comfort with fast-paced, multi-location execution workflows Account Management & Client Relationship Handling Project coordination & stakeholder management B2B contract negotiation & commercial discussions Understanding of construction workflows / project lifecycle Order-to-cash cycle management & billing follow-up Sales forecasting, revenue tracking & pipeline reporting CRM proficiency (Zoho, Salesforce, HubSpot etc.) Ability to create account expansion strategies (upsell / cross-sell) What We Offer Competitive salary and performance-based incentives. Opportunity to work with a dynamic and innovative team. Chance to make a significant impact in a rapidly growing company. Professional development and growth opportunities. How to Apply Interested candidates are invited to send their resume and a cover letter detailing their qualifications and experience to [Confidential Information]. Modulus Housing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.