Customer Relationship Manager

3 days ago

Jaipur Rajasthan, India Lunawat Gems & Jewellery Full time

Job OverviewLunawat Gems Jewellery is seeking an experienced Customer Relationship Manager for a full-time position at our Jaipur location The ideal candidate will play a key role in maintaining and enhancing our relationships with our diverse clientele The role requires a strategic approach to customer feedback management upselling cross-selling and customer journey mapping Familiarity with CRM software data analysis and customer retention strategies are essential for success in this dynamic environment Qualifications and Skills Proficiency in customer feedback management ensuring feedback is systematically collected and analyzed to enhance customer satisfaction Expertise in developing upselling and cross-selling strategies to maximize revenue potential from existing clients Ability to map customer journeys effectively identifying touchpoints and enhancing customer experience Strong data analysis skills to interpret customer data and generate actionable insights for strategic decision-making Experience in implementing customer retention strategies that increase loyalty and long-term engagement Proven conflict resolution skills to address customer issues promptly and effectively maintaining positive relationships Competence in omnichannel communication ensuring seamless interactions across various customer communication channels Roles and Responsibilities Develop and implement customer relationship strategies to increase customer satisfaction and loyalty Analyze customer feedback and data to guide improvements in customer experience and product offerings Coordinate with sales and marketing teams to execute upselling and cross-selling strategies maximizing revenue streams Ensure customer journey maps are aligned to enhance the overall customer experience and drive business goals Utilize CRM software to maintain detailed records of interactions ensuring personalized customer service Lead initiatives aimed at boosting customer retention leveraging statistical analysis and insights Address and resolve customer complaints in a professional and timely manner to uphold company reputation Collaborate with cross-functional teams to ensure a cohesive and comprehensive approach to customer engagement

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