
Customer Relationship Manager
4 days ago
Key Responsibilities
Customer Support & Service:
Relationship Management:
- Develop and maintain strong, long-term relationships with customers, ensuring a personalised and positive experience
Issue Resolution:
- Handle and resolve customer complaints, issues, or feedback in a professional and timely manner, escalating to higher management if necessary
Customer Retention & Loyalty:
- Identify opportunities to increase customer satisfaction and loyalty by offering solutions that align with customer needs
Follow-up:
- Proactively follow up with customers after resolving issues to ensure satisfaction and prevent future concerns
Documentation:
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system
Reporting:
- Provide reports on customer feedback, common issues, and areas for improvement to the management team
Collaboration:
- Work closely with sales, marketing, and product teams to share customer insights and improve service offerings
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Customer Relationship Manager
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